Apprentice Product Operations Support Engineer/Glasgow
Job title: Apprentice Product Operations Support Engineer
Contract: Permanent
Pay rate: £22,900
Area: 2 West Regent Street, Glasgow G2 1RW
Are you passionate about technology and love solving problems - perhaps you love facing challenges when gaming? GammaLabs is seeking two apprentice Product Operations Support Engineers to help solve real technical problems, keep businesses connected, and gain hands-on experience to develop into a skilled technical problem-solver.
Main purpose of role:
-Your role will be to connect the Customer Support Teams who speak to Gamma’s ‘customers’, these are business partners who re-sell Gamma products, and the engineering team who work on Gamma’s websites and online platforms.
-If a business partner has an issue with a Gamma product that the customer service desk cannot solve, this is where you’ll step in, working to find the cause of the problem on a more technical level. This could be anything from customers being unable to make or receive calls, to businesses having trouble using platforms such as Teams or Webex. You will be trained to become an expert in a huge variety of technologies to deliver fantastic support to Gamma’s customers.
-The purpose of the apprenticeship is to develop your skills over time until you are able to move into an experienced Junior Voice Operations Support Engineer. As an apprentice you will receive guidance and support from your manager and team to eventually become independent in your role.
Key Responsibilities:
You will be taught everything you need to know, especially the technical knowledge, however, as an apprentice, you can expect to:
-Contribute to the creation of tools & process that support the team’s ability to fix technical problems.
-Contribute to solving customer issues in a timely manner.
-Take ownership of managing problems and contribute to long-term technical solutions.
-Work on big projects such as ‘Voice Network Migration’. This will involve moving Gamma’s customer base to new technologies and platforms which you will help to introduce to the business.
-Provide feedback to other teams on improving ‘bots’ - systems which perform tasks automatically for the business, also known as ‘automation systems’.
-Assist with the creation and maintenance of technical documents with support from the wider team.
Are you someone who:
-Has a demonstrable interest in technology and problem solving – this could be anything from gaming to dabbling in coding.
-Able to make decisions under pressure.
-Is analytical and innovative in your way of thinking.
-Can communicate consistently across different platforms.
-Can work collaboratively.
-Able to offer new ideas confidently to improve Gamma systems and technologies.
-To be successful in this role, you do not need any formal qualifications or experience.
Qualification you will earn:
-IT Technical Diplomas Level 8
Skills you will gain:
Upon completion of the apprenticeship, you will gain a diverse set of skills, including:
-A level of technical competency that will allowing you to become an expert in diagnosing and fixing technical problems
-A detailed knowledge of tools and systems used to diagnose tech issues
-How to perform data analysis
-How to create and adapt tech processes to improve the businesses' ability to support their customers
-Project management skills - take ownership of your work.
Please note, you are unable to apply for this apprenticeship if you have already attained the following:
IT Support SCQF L8 + CompTIA
Benefits:
-All apprentices will join on a permanent contract from day 1, allowing you to progress in the team in an experienced, junior role after you have completed your apprenticeship.
-Earn a salary straight out of College!
-25 days annual leave, plus your birthday off!
-Gain an industry qualification at the end of your apprenticeship!
-Employees have access to a range of discounts.
Students can apply via clicking on this unique link: https://link.sanctuarygraduates.co.uk/QiK
They will then be redirected to the job where they must:
Click 'Candidate Application Form Download'
Fill in the form
Click 'Apply Now' and fill out your personal data*
Upload your Candidate Application Form
Click Submit
Closing Day : 12.05.2025
